MetLife
Current role as Software Engineer 1 on the RPA Configurator/Delivery team at MetLife, focusing on automation, AI integration, and process improvement.
Software Engineer 1
MetLife
August 2022 - Present
Scranton, PA
Current Position
PROFESSIONAL EXPERIENCE
Key Achievements:
- Delivered 6-8 automation projects from requirements to production deployment
- Currently maintain and manage 4 production automation processes
- Recognized as AI expert within team and department
- Implemented AI-driven agent functionality for Azure task management
- Developed automated PDD (Process Design Document) and SDD (Solution Design Document) generation from intake meeting transcripts using AI
#### Technical Responsibilities:
- Build and configure Robotic Process Automation (RPA) solutions using Blue Prism and Power Automate
- Design and implement API integrations for Azure services and third-party systems
- Develop Python scripts for data processing, automation enhancements, and AI model integration
- Integrate Azure Document Intelligence and other AI models into automation workflows
- Use Postman for API testing and development
- Manage automation intake process and technical documentation
#### Tools & Technologies:
- RPA Platforms: Blue Prism, Power Automate (proficient)
- Programming: Python, API development and integration
- Cloud/Services: Microsoft Azure, Azure Document Intelligence
- Testing: Postman
- AI/ML: Azure AI models, agent-based systems, transcript processing, document generation
Technical Solutions Engineer
February 2020 - January 2021
Madison, WI
Technologies & Skills
- Technical Solutions Engineer supporting major healthcare organizations using Epic's cardiology application (Cupid)
- Served as primary technical contact for three healthcare organizations
- Provided technical guidance to IT analyst teams and advised on project strategies and long-term technical approaches
- Led weekly meetings with customer teams and upper management to ensure successful implementation and ongoing support
- Debugged M/Mumps server code to resolve critical customer issues
- Implemented new functionality onto healthcare systems
- Re-designed clinical workflows to improve usability for clinicians
- Collaborated closely with Epic implementation teams and internal peer engineers to deliver reliable solutions addressing end-user needs
- Primary support contact for 3 major healthcare organizations
- Provided technical guidance for IT analyst teams (3-6 members each)
- Led weekly meetings with customer teams and upper management
- Debugged M/Mumps server code to pinpoint and resolve customer issues
- Implemented new functionality and optimized clinical workflows for improved efficiency
- Collaborated with implementation teams to ensure long-term customer success
Role Overview
Key Highlights
Programming: M/Mumps server-side development
Healthcare Software: Epic Cupid (cardiology application)
Domain: Electronic Health Records (EHR), clinical workflows, healthcare IT
Specialties: Technical support, customer success, workflow optimization, debugging
Blast Effects Engineering Co-Op
June 2018 - December 2018
San Antonio, TX
Technologies & Skills
- Engineering co-op at Baker Engineering and Risk Consultants, Inc., focusing on blast effects testing, high-explosive experiments, and automation development
- Combined mechanical engineering principles with programming skills to solve real-world engineering challenges in a specialized consulting firm
- Developed Python-based automation tools that replaced expensive proprietary software and streamlined post-processing workflows
- Assisted in the setup and execution of high-explosive tests
- Calibrated complex instrumentation systems
- Conducted chemical laboratory work for client product development
- Demonstrated the value of combining mechanical engineering with computer science skills to create practical, cost-saving solutions
- Developed Python-based automated video processing software from scratch
- Replaced expensive, time-consuming manual post-processing procedures
- Calibrated pressure data recovery and high-speed video systems for blast testing
- Assisted in setup and execution of multiple high-explosive test events
- Collaborated with clients on patented smoke target development
- Researched and wrote comprehensive safety procedures and technical documentation
Role Overview
Key Highlights
Programming: Python (automation, video processing, data analysis)
Engineering: High-speed instrumentation, pressure data analysis, experimental design
Laboratory: Chemical procedures, explosive testing protocols
Specialties: Automation development, technical writing, safety engineering
Current role as Software Engineer 1 on the RPA Configurator/Delivery team at MetLife, focusing on automation, AI integration, and process improvement.
Recognized as AI expert within team and department.
Technical Solutions Engineer
MetLife
August 2022 - Present
Scranton, PA
Former Position
MetLife
Since 2022
Driving automation and AI projects to improve workflows.
Current role as Software Engineer 1 on the RPA Configurator/Delivery team at MetLife, focusing on automation, AI integration, and process improvement.
Recognized as AI expert within team and department.
Technical Solutions Engineer
MetLife
August 2022 - Present
Scranton, PA
Former Position
MetLife
Since 2022
Driving automation and AI projects to improve workflows.
Current role as Software Engineer 1 on the RPA Configurator/Delivery team at MetLife, focusing on automation, AI integration, and process improvement.
Recognized as AI expert within team and department.
Technical Solutions Engineer
MetLife
August 2022 - Present
Scranton, PA
Former Position
MetLife
Since 2022
Driving automation and AI projects to improve workflows.
Current role as Software Engineer 1 on the RPA Configurator/Delivery team at MetLife, focusing on automation, AI integration, and process improvement.
Recognized as AI expert within team and department.
Technical Solutions Engineer
MetLife
August 2022 - Present
Scranton, PA
Former Position
MetLife
Since 2022
Driving automation and AI projects to improve workflows.
